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> Forums > Active Social > Community Support > Group Subscribe option not showing any check boxes
Last Post 05 Apr 2011 12:16 PM by Ben - DotNetNuke. 6 Replies.
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Author Messages
Jennifer
Customers
Jennifer
Post Count:3

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05 Apr 2011 09:58 AM
    • Active Social Version: 1.5
    • DotNetNuke Version: 4.9.5
    We are using AS 1.2.7.0 on DNN 4.9.04. 

    Group Details shows the subscribe link but  when  clicked pop up shows no checkboxes ,Just the text "Select the journal items for which you would like to receive an email notification" 

    Thanks in advance for the help.


     
    Ben - DotNetNuke
    DotNetNuke Staff
    Ben - DotNetNuke
    Post Count:1645

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    05 Apr 2011 10:03 AM
    Does this happen for all users? (I.e. the group owner, group members, admin users)

    Can you try changing the page skin to the DNN default skin, MinimalExtropy? It could be a javascript/css issue.
    Jennifer
    Customers
    Jennifer
    Post Count:3

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    05 Apr 2011 10:29 AM
    Just changed the skin to default DNN skin it didn't help.

    FYI... We have bought Enterprise licence just to get support on this.
    Jennifer
    Customers
    Jennifer
    Post Count:3

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    05 Apr 2011 10:33 AM
    And yes it happens to all users
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    05 Apr 2011 10:34 AM
    Hi Jennifer,
    Any particular reason you are running Active Social 1.2? The current version is 1.9. You will need to upgrade to the latest version for us to troubleshoot this further.
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Jennifer
    Customers
    Jennifer
    Post Count:3

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    05 Apr 2011 10:39 AM
    We have changed the template a lot also we are using DNN 4.9.04.

    Is 1.9 compatible with DNN 4.9.04?
    Ben - DotNetNuke
    DotNetNuke Staff
    Ben - DotNetNuke
    Post Count:1645

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    05 Apr 2011 12:16 PM
    Have you made changes to any of the group templates? Does it work using the default active social theme?

    Active Social is fully supported on DNN 4.9.5 and most of the newer 5.x releases.
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