> Forums > Active Social > Community Support > AS seems to be rendering very slow
Last Post 11 Dec 2011 05:21 PM by Paul. 16 Replies.
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Peter White
Customers
Peter White
Post Count:73

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03 Feb 2011 04:13 PM
    • Active Social Version: 1.9.1
    • DotNetNuke Version: 5.6.1
    Seems since I upgraded AS is getting slower and slower rendering pages. All other pages on the site including AF render within a reasonable amount of time. But AS seems at times to take ~20sec on average to render on some pages. Mainly personal profile pages and their sub-sections like the photo gallery.

    Any help appreciated.
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    03 Feb 2011 04:25 PM
    Does it happen on every profile page?
    Do any other AS pages appear to be loading slow?
    Are your tabs loading ajax or standard? (ajax pages will have something like #showtab=activity in the url)
    Where is your site hosted and is it shared or dedicated hosting?
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Peter White
    Customers
    Peter White
    Post Count:73

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    03 Feb 2011 04:42 PM
    Posted By Will Morgenweck on 03 Feb 2011 05:25 PM
    Does it happen on every profile page?
    Do any other AS pages appear to be loading slow?
    Are your tabs loading ajax or standard? (ajax pages will have something like #showtab=activity in the url)
    Where is your site hosted and is it shared or dedicated hosting?

    After some testing this is what I discovered;

    Delay in rendering only seems to happen to my profile, I went to several other profiles some with a lot of activity on their wall and couldn't get it to replicate the time delay issue.

    AJAX is enabled

    I am using 3Essentials for shared hosting
    I am using their Small Business Plan 3 (SBM 3) for service

    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    03 Feb 2011 04:45 PM
    Delay in rendering only seems to happen to my profile, I went to several other profiles some with a lot of activity on their wall and couldn't get it to replicate the time delay issue.

    How many friends do you have?
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Peter White
    Customers
    Peter White
    Post Count:73

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    03 Feb 2011 04:50 PM
    Posted By Will Morgenweck on 03 Feb 2011 05:45 PM
    Delay in rendering only seems to happen to my profile, I went to several other profiles some with a lot of activity on their wall and couldn't get it to replicate the time delay issue.

    How many friends do you have?

    I have it setup to where all new members friend me automatically.. is that the issue? Currently about 50 members on the site so 50 friends.
    Matt Marlor
    Customers
    Matt Marlor
    Post Count:375

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    04 Feb 2011 09:24 AM
    Can't replicate the issue on my site. However it may be worth investigating your host (or site) use of compression - static and dynamic - and expiry headers. Ideally both should be enabled to give you good performance. A lot of DNN speedbumps tend to be down to a lack of caching and compression.

    Host level issues, esp shared hosting, can be quite hard to troubleshoot but these can help mitigate some of the effects. Hope it's of some help :-)
    AuTechHeads - An Australian group for geeks. Visit us at http://www.autechheads.com!
    Peter White
    Customers
    Peter White
    Post Count:73

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    04 Feb 2011 11:31 PM
    Posted By Matt Marlor on 04 Feb 2011 10:24 AM
    Can't replicate the issue on my site. However it may be worth investigating your host (or site) use of compression - static and dynamic - and expiry headers. Ideally both should be enabled to give you good performance. A lot of DNN speedbumps tend to be down to a lack of caching and compression.

    Host level issues, esp shared hosting, can be quite hard to troubleshoot but these can help mitigate some of the effects. Hope it's of some help :-)

    Thanks for the feedback. I didn't have compression on via the host settings so I enabled gzip. I am not sure how you enable 'expiry headers' however.
    Matt Marlor
    Customers
    Matt Marlor
    Post Count:375

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    05 Feb 2011 10:57 AM
    On IIS 7, this is under HTTP Response Headers, Set Common Headers. Expire web content after 7 days is the recommended value nowadays.

    Naturally this requires access to the IIS settings, unless perhaps your host provides a console method to set it. Gzip is definitely handy though, one of the best changes you can make.
    AuTechHeads - An Australian group for geeks. Visit us at http://www.autechheads.com!
    Peter White
    Customers
    Peter White
    Post Count:73

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    05 Feb 2011 04:52 PM
    Posted By Matt Marlor on 05 Feb 2011 11:57 AM
    On IIS 7, this is under HTTP Response Headers, Set Common Headers. Expire web content after 7 days is the recommended value nowadays.

    Naturally this requires access to the IIS settings, unless perhaps your host provides a console method to set it. Gzip is definitely handy though, one of the best changes you can make.

    From looking at the functions avail to me via my hosting providers console I have no ability to change anything with IIS for the most part. I could submit them a tkt and inquire I suppose.

    Would anything else be slowing AS down that I can adjust as a admin or host in DNN?



     
    jbrunken
    Customers
    jbrunken
    Post Count:479

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    20 Feb 2011 07:43 PM
    We are in the process or moving from a 2003 VPS to a 2008 VPS and I'm seeing something very similar.   It seems that performance under IIS 7 is slower across the board even though this is (theoretically at least) a faster server with twice as much server memory.

    This is really tough to track down, but it doesn't seem to be a SQL server issue as the queries appear to be executing quickly (I'm not a SQL guru, so I could be wrong about this).   After some experimenting, it appears that the Social Summary view is where the difference is most visible.

    You can see the difference for you self...

    On our current site, using IIS 6 (take a little under a second to render the home page):



    On our new site, using IIS 7 (takes over 3 seconds to render a little less content).



    When I remove the social summary view from the home page, the page is rendered very quickly.

    I'm really at a loss as to what could possibly cause such a huge performance swing...

    -JB




    Jason Brunken

    GIRS Webmaster
    http://www.greateriowareefsociety.org/
    brian
    Customers
    brian
    Post Count:43

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    21 Feb 2011 09:36 AM
    run firefox, firebug/yslow on your site.....
    jbrunken
    Customers
    jbrunken
    Post Count:479

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    21 Feb 2011 09:49 AM
    I should clarify that when I say "render", I don't mean render on the client. The client performance is fine, it's just taking a long time for the server to build the content.
    Jason Brunken

    GIRS Webmaster
    http://www.greateriowareefsociety.org/
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    21 Feb 2011 09:49 AM
    The Journal is the most resource intensive aspect of Active Social. The members list follows a close second behind the Journal. There are many different processes taking place for each page request and we are continuously looking for ways to improve performance.

    Jason,
    I really didn't see any kind noticeableble difference browsing the two links you posted. I assume the fact that you are moving from IIS 6 to IIS 7 also means you are moving to new hardware. I've always found IIS 7 to perform better than IIS 6. IIS 7 also has many different ways that you can fine tune the performance. You also mentioned that you are running on a VPS. Because of this, I would start by contacting your hosting provider. You may want to find out how the hardware specs really compare. In my experience, the biggest performance problem under VPS sites comes down to hard drive performance.

    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    jbrunken
    Customers
    jbrunken
    Post Count:479

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    21 Feb 2011 10:06 AM
    Will, I tend to agree. I think it's an issue with the VPS. It just happens to be manifesting itself in the social summary (which understandably in the most expensive). I've improved things a bit by resetting the SQL server statistics after the upgrade, but I'm still seeing about a 1.5 second difference in execution time.

    In any case I'm going to do exactly what you suggest and contact the hosting service. I think there may be an issue with the install anyway because all of the management console apps (perfmon, sql studio, iis manager, etc) crash all the time on that VPS.

    Thanks for the input.

    -JB
    Jason Brunken

    GIRS Webmaster
    http://www.greateriowareefsociety.org/
    jbrunken
    Customers
    jbrunken
    Post Count:479

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    21 Feb 2011 01:32 PM
    Well, I don't know how accurate benchmarking tools are on a VPS, but I went ahead and gave them a try. It appears that our "new" server (under no load from us) is getting smoked by the old one even though it's currently being used.

    The new server wins the disk tests, but it gets beat in every category buy one in the memory tests and it gets whipped across the board in the CPU categories...

    So much for the "upgrade".
    Jason Brunken

    GIRS Webmaster
    http://www.greateriowareefsociety.org/
    grasset jean-francois
    Customers
    grasset jean-francois
    Post Count:20

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    01 Sep 2011 08:31 AM

    I am experiencing the same problem where accessing each AS page is really slow 10-15 seconds - what should i  be checking here first???

    thanks for your help

    Paul
    Customers
    Paul
    Post Count:9

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    11 Dec 2011 05:21 PM
    I have the same performance issues using AS. 10-15 seconds for all users logging into their profiles. The registration process is also slow. AS v1.9.4, DNN v 6.1.1. I experimented with Snapsis Page Blaster which works great on general sites but kills AS. I have set page state persistence, module cache provider is memory, cache setting is heavy and authenticated cacheability is server. Gzip compression is also active. I am about to stop using AS all together ...
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