> Forums > Active Social > General Discussion > Cannot Accept/Ignore Friend Request in IE8
Last Post 31 Jan 2011 07:44 AM by drew curry. 7 Replies.
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Ian Sampson
Customers
Ian Sampson
Post Count:62

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22 Jul 2010 09:49 AM
    Is anyone else having an issue with users not being able to Accept/Ignore friend requests in IE8?  I've a few users report this.  We tried in Firefox and it worked fine, but in IE8 users were not able to Accept, Ignore, or delete the request from their Alerts.


    Ben - DotNetNuke
    DotNetNuke Staff
    Ben - DotNetNuke
    Post Count:1645

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    22 Jul 2010 10:30 AM
    I can not reproduce this. Are you getting any javascript errors on the page or errors in the event viewer?
    Tareq
    Customers
    Tareq
    Post Count:440

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    22 Jul 2010 12:11 PM
    Are you using AS theme or your custom theme? If custom try switching to AS and see if the problem exists. I had some js issue in the past and it turned out to be my custom theme related....
    Ian Sampson
    Customers
    Ian Sampson
    Post Count:62

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    23 Jul 2010 10:03 AM
    We aren't getting any error messages. Initially, you think you didn't click anything, but when you try to Ignore or Accept nothing happens. If you try to click on the 'X' to delete...you get the pop up message asking you to confirm you want to delete it, but then again nothing happens.

    We are using a custom theme, but cannot switch to AS theme as the site is now live. Also, it doesn't happen for everyone....for some users it's working fine.

    Could it have to do with an add-in the user has installed on their browser?
    Ben Thompson
    Customers
    Ben Thompson
    Post Count:230

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    31 Jul 2010 12:00 AM
    I have the same issue with IE 8. The AM team are looking into it.

    Ben
    www.itproject.com.au
    Ian Sampson
    Customers
    Ian Sampson
    Post Count:62

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    16 Aug 2010 01:47 PM
    Just checking in to see if anyone had any updates.
    Ian Sampson
    Customers
    Ian Sampson
    Post Count:62

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    30 Jan 2011 11:29 PM
    Hoping for an update on this case. Has anyone found a solution for this?
    drew curry
    Customers
    drew curry
    Post Count:338

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    31 Jan 2011 07:44 AM
    hey Ian, in the past 6 months, did you turn off the custom theme to test if this was the problem in your case?  drew..
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    > Forums > Active Social > General Discussion > Cannot Accept/Ignore Friend Request in IE8
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