> Forums > Active Forums > Community Support > Some users not getting emails when subscribed to a forum
Last Post 20 Oct 2010 12:25 PM by Scott Koon. 3 Replies.
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Author Messages
Scott Koon
Registered Users
Scott Koon
Post Count:17

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19 Oct 2010 05:12 PM
    After upgrading to ActiveForums 4.2.7, some of my users are no longer receiving email notifications for forums that they were subscribed to prior to the upgrade. Additionally, other users that are subscribed to the forum do receive email notifications for the same forum.

    We also have ActiveSocial installed and have checked that group members can subscribe to the forum. Has anyone else seen this behavior? What other settings should I check? Is this a bug?
    Scott Koon
    Registered Users
    Scott Koon
    Post Count:17

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    20 Oct 2010 12:03 PM
    It appears that the fix is to add the DNN "Registered Users" role to the forum and give it "subscribe" permissions. I'm not sure this is a viable long-term solution.
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    20 Oct 2010 12:06 PM
    Scott,
    Are these forums within a group? If so, do the group members have subscribe permission?
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Scott Koon
    Registered Users
    Scott Koon
    Post Count:17

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    20 Oct 2010 12:25 PM
    Yes, the forums are within a group and both of the group roles, Admin and Member, have subscribe permissions.
    You are not authorized to post a reply.
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