> Forums > Active Forums > Community Support > Mail Connector Postings not showing up
Last Post 06 Jan 2011 03:16 PM by Will Morgenweck. 10 Replies.
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Brian Duffy
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Brian Duffy
Post Count:8

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05 Jan 2011 11:59 AM
    • Active Forums Version: 4.2.7
    • DotNetNuke Version: 5.5.0
    I have mail connector set up, it seems to pick up mail because inbox gets cleared out every 5 minutes as scheduled.  But I don't get the new posts or replies showing up in the forums.  What am I missing here?
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    05 Jan 2011 12:05 PM
    This is a fairly common topic. Here are some links to existing topics:
    http://www.activemodules.com/active...sistently/
    http://www.activemodules.com/active...-messages/
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Brian Duffy
    Customers
    Brian Duffy
    Post Count:8

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    05 Jan 2011 12:51 PM
    Will:

    I looked over those links, I'm testing with a non-Host account, I made sure it is the only record with that email address. There are no files named floodlog or blacklist.config in the mc directory.
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    05 Jan 2011 12:54 PM
    Is the forum moderated?
    Any posts pending moderation?
    Do you have multiple accounts registered with the same email address?
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Brian Duffy
    Customers
    Brian Duffy
    Post Count:8

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    05 Jan 2011 12:56 PM
    Also, the forums are not set to Moderate, on Mail Connector I have it set to always approve.
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    05 Jan 2011 12:58 PM
    Do you have multiple accounts registered with the same email address?
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Brian Duffy
    Customers
    Brian Duffy
    Post Count:8

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    05 Jan 2011 01:01 PM
    I see I have a couple emails out of about 700 users that are used more than once. Will this cause a problem?
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    05 Jan 2011 01:04 PM
    Yes. Authentication is based upon the incoming email address. If duplicate email addresses are found it will reject the message so it doesn't incorrectly associate the message with the wrong user.
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
    Brian Duffy
    Customers
    Brian Duffy
    Post Count:8

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    05 Jan 2011 01:16 PM
    Just to clarify here, if I am sending a message in with my email address (which is not duplicated) and someone else has their email address duplicated on 2 records - this will cause my email to not post?

    As I said before the email I am using for testing is only used on 1 user account in the site.
    Frozen DNN
    Customers
    Frozen DNN
    Post Count:1331

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    05 Jan 2011 07:32 PM
    I think it's happening on website too and I have web.config set to unique emails.
    I am using the latest AS/AF/DNN available.
    Thanks.
    Will Morgenweck Forum Admin
    DotNetNuke Staff
    Will Morgenweck
    Post Count:7672

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    06 Jan 2011 03:16 PM
    • Accepted Answer
    This issue was resolved via the help desk. The AF 4.2.7 Enterprise package doesn't include the default rules.xml. This would cause the mail connector to fail since the rules.xml file is missing. Upgrading to AF 4.3.x or creating a new rules.xml will correct the problem. This only occurs for fresh installs of AF 4.2.7 Enterprise.
    Will Morgenweck
    Director of Product Management
    DotNetNuke Corp.
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