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I have enabled Auto Notifications but they are not being sent. What's the problem and how do I correct it?
02 Apr 2010 11:57 AM
You will need to verify a few settings to make sure everything is setup
correctly. First, make sure when you enabled Auto Notifications that
you actually added a role to be used. You need to click the green plus
icon next to the role you would like to receive the auto notifications.
You can have more than one role setup for the auto notifications
feature but you need to make sure they have been added properly. Next,
go to the main settings page and see if the Mail Queue option is
enabled. If the Mail Queue option is enabled you may need take a few
extra steps to make sure the scheduled task is running properly. Follow
the steps below to manually start the task:
1) Log into your
portal using a Super User Account.
2) Select "Scheduler" from
under the Host menu
3) Click the pencil icon next to the task
named "Active.Modules.Forums.Queue.Scheduler, Active.Modules.Forums.40"
4) Make sure the checkbox next to "Enabled" is checked and click
the "Update" link button.
Please contact support if you are
not using the Mail Queue or have verified that the Mail Queue is working
properly and have ensured that standard notifications are being sent
properly
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