Active Cases is a scalable and flexible module that can easily be used for incident management, help desk tickets, tracking work order requests, bug tracking or configuration management.

Whether you are a single person company needing a basic help desk or an organization needing to track work orders with hundreds of employees, Active Cases can provide you with a solution within just a few minutes. In addition, Active Cases includes a separate module which allows you to offer a simplified case management screen to your customers. This gives you the ability to provide your customers with the ability to view, create and update cases from anywhere within your website.

Active Cases is the Enterprise Case Management solution for the Small Business.