Problems after upgrading Active CRM 1.x to 1.3
Several changes were made to the Active CRM 1.3 release that helped to reduce the overall size of the application. In some cases, the Active CRM installation may not complete all the necessary steps for the upgrade. Follow the steps below to quickly correct the upgrade failure.
Remove unecessary files
Open the bin folder within your ActiveCRM installation directory and remove the following files:
Active.Modules.Core.Data.DLL
Active.Modules.Core.DLL
Active.Modules.Core.XmlSerializers.dll
Active.Modules.CRM.Customers.Data.DLL
Active.Modules.CRM.Customers.DLL
Active.Modules.Dispatch.dll
Active.Modules.Sales.Data.DLL
Active.Modules.Sales.DLL
Active.Modules.Support.Data.DLL
Active.Modules.Support.DLL
Active.Modules.Support.XmlSerializers.dll
Active.Modules.Tasks.Data.DLL
Active.Modules.Tasks.DLL
Active.Modules.WebServices.dll
RadEditor.Net2.DLL
RadSpell.NET2.dll
Properly update the web.config file
The upgrade process may not have properly updated your web.config file. Follow the steps below to correct the problem.
1. Open the web.config in the root directory of your Active CRM installation. Use Notepad or other plain text editor.
2. Locate the <controls> section and replace with the following:
<controls>
<add assembly="ComponentArt.Web.UI" namespace="ComponentArt.Web.UI" tagPrefix="ComponentArt"/>
<add assembly="Active.Modules.CRM" namespace="Active.Modules.CRM.CustomControls" tagPrefix="am"/>
<add assembly="Active.Modules.Controls" namespace="Active.Modules.Controls" tagPrefix="ac" />
<add assembly="Active.Modules.Controls.Tabs" namespace="Active.Modules.Controls.Tabs" tagPrefix="at"/>
</controls>
3. Save the web.config file.
4. Open a web browser and open your Active CRM web site.
Please contact Active Modules Support if you are still having difficulties.
Date Created: 4/10/2008 3:30:43 PM Last Updated: 4/10/2008 3:31:49 PM Views: 2754