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RE: Email Notifications Not Being Sent
Are they never being sent? Could be worth checking the scheduled event?
by Matt Marlor in Community Support on 04 Feb 2011 10:28 AM
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Email Notifications Not Being Sent
I am still trying to get everything working and I am having issues with email notifications. Notifications are not being sent for Friend requests and Private Messages and perhaps for other things as well. Are there settings for this somewhere that ...
by Bpro in Community Support on 02 Feb 2011 04:36 PM
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RE: Please use the forums for help with customizing Active Social
Thanks, Will. Have you considered opening up the knowledge base content to the community (moderated, I'm sure)?
by Ray Dixon in Will's Blog on 02 Apr 2010 12:50 AM
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Please use the forums for help with customizing Active Social
The type of requests that we get through the help desk tell us a lot about how our software is being used and challenges our customers are facing. We can also find areas to improve usability and documentation based upon subject frequency and c ...
by Will Morgenweck in Will's Blog on 01 Apr 2010 03:10 PM
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RE: How can we improve our community forums?
I think a pretty good example of how it can be done is http://forum.unity3d.com - that's the support forums of a game engine that I'm using. They started much smaller than they are right now, but right from the start, the developers were very active ...
by Jashan Chittesh in Will's Blog on 11 Dec 2008 09:57 AM
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RE: How can we improve our community forums?
I really like the forums and knowledge bases around a product because you are trolling them within seconds of being into a problem and the entire scenario is still frontal lobe. I would say keeping the KB updated and vast, and perhaps having it sear ...
by Will Sugg in Will's Blog on 08 Dec 2008 12:57 PM
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RE: How can we improve our community forums?
I have a few ideas. I don't know how your support and forums work because I am not a user of your product. So some of my ideas could be implemented already. Skip then\. 1- Make the support ticket system for paid members only and when a ticket is ...
by Abdu in Will's Blog on 08 Dec 2008 11:40 AM
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RE: How can we improve our community forums?
What ends up happening is we are now monitoring two support systems. While I'm not saying this is wrong, but it does double our workload. Some customers will post in the forums and create a ticket. We have to reply to both otherwise it looks to the ...
by Steven Webster in Will's Blog on 08 Dec 2008 07:10 AM
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RE: How can we improve our community forums?
Hello, I have come here many times looking for support and the questions seem to go unanswered. The search is my best friend because most problems are something that is overlooked by me and can be easily solved by other members. If you were to ...
by Andy G in Will's Blog on 08 Dec 2008 03:49 AM
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RE: How can we improve our community forums?
it seems a lot of queries in the forums are based around the release dates of products. This is obviously due to the fact that you have so many customers eagerly awaiting your new releases. If you could keep us more informed on release dates, it ...
by G.O. in Will's Blog on 08 Dec 2008 03:08 AM
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RE: How can we improve our community forums?
Keep in mind that we are trying to be as open minded as possible about this subject. Just because I make a comment about one thing doesn't mean it has to be that way. We are looking to make changes. Just trying to figure out what would work best. ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 09:25 PM
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RE: How can we improve our community forums?
I would have to agree with Karen on this. I've had several posts not approved, yet no reply from Active Modules as to why. Forums in my point of view is a place for collaboration (being social) and a way for problem solving amoung customers. If I ...
by Jeff Blanks in Will's Blog on 07 Dec 2008 09:02 PM
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RE: How can we improve our community forums?
Will - We're in the community management business and we also recommend that all public forums be moderated, but only for those posts that violate posted TOS (off topic, personal attacks, commercial, etc.). Every community needs to set their own ...
by karenlopez in Will's Blog on 07 Dec 2008 08:00 PM
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RE: How can we improve our community forums?
Will, I can totally relate to what you have described, running a forum site for 12 years and being in the IT for an international corporation definably opens your eyes. Finding a balance can be a challenge, however the ultimate goal would be s ...
by Duane in Will's Blog on 07 Dec 2008 06:33 PM
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How can we improve our community forums?
We have been getting a lot of "opinions" lately over how we moderate our forums. Personally, when I need to get support from a vendor I would rather contact them directly than post in public forums. I can tell by looking at tickets and forum parti ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 06:00 PM
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