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RE: Discussion Link Problem in Activity Page
Thanks for the quick response Will. I just noticed the original topic was created before I enabled the vanity urls. I checked a couple of posts I made to recent topics today and they link fine. Looks like that was the problem. Thanks. Fred
by fred sommer in Community Support on 13 Apr 2010 05:26 PM
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RE: Discussion Link Problem in Activity Page
Was that topic created before you had vanity urls enabled? That can also happen when you allow people to create topics outside of the group discussion tab, but if you have vanity urls enable then that shouldn't happen.
by Will Morgenweck in Community Support on 13 Apr 2010 05:16 PM
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RE: Discussion Link Problem in Activity Page
Hi Will, they are different.Here's the link that shows on the activity page: http://ibrugs.com/tabid/144/aff/61/afv/topic/aft/34/afc/268/asg/30/Default.aspx Here's the link to the topic when you click on the discussion tab:http://ibrugs.com/Communi ...
by fred sommer in Community Support on 13 Apr 2010 05:05 PM
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RE: Discussion Link Problem in Activity Page
Does the homepage of your site have your login control? Is the url EXACTLY the same on the group activity page as it is when you go to the discussions tab and click on a topic? If the url in the activity stream is http://mysite.com and the ...
by Will Morgenweck in Community Support on 13 Apr 2010 04:58 PM
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Discussion Link Problem in Activity Page
When you click on a discussion link on the activity page in one of my groups it sends you to the site's home page rather than to the discussion itself. If you click on the discussion tab within a group and then click on a discussion link, it takes ...
by fred sommer in Community Support on 13 Apr 2010 05:28 PM
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RE: How can we improve our community forums?
I think a pretty good example of how it can be done is http://forum.unity3d.com - that's the support forums of a game engine that I'm using. They started much smaller than they are right now, but right from the start, the developers were very active ...
by Jashan Chittesh in Will's Blog on 11 Dec 2008 09:57 AM
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RE: How can we improve our community forums?
I really like the forums and knowledge bases around a product because you are trolling them within seconds of being into a problem and the entire scenario is still frontal lobe. I would say keeping the KB updated and vast, and perhaps having it sear ...
by Will Sugg in Will's Blog on 08 Dec 2008 12:57 PM
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RE: How can we improve our community forums?
I have a few ideas. I don't know how your support and forums work because I am not a user of your product. So some of my ideas could be implemented already. Skip then\. 1- Make the support ticket system for paid members only and when a ticket is ...
by Abdu in Will's Blog on 08 Dec 2008 11:40 AM
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RE: How can we improve our community forums?
What ends up happening is we are now monitoring two support systems. While I'm not saying this is wrong, but it does double our workload. Some customers will post in the forums and create a ticket. We have to reply to both otherwise it looks to the ...
by Steven Webster in Will's Blog on 08 Dec 2008 07:10 AM
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RE: How can we improve our community forums?
Hello, I have come here many times looking for support and the questions seem to go unanswered. The search is my best friend because most problems are something that is overlooked by me and can be easily solved by other members. If you were to ...
by Andy G in Will's Blog on 08 Dec 2008 03:49 AM
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RE: How can we improve our community forums?
it seems a lot of queries in the forums are based around the release dates of products. This is obviously due to the fact that you have so many customers eagerly awaiting your new releases. If you could keep us more informed on release dates, it ...
by G.O. in Will's Blog on 08 Dec 2008 03:08 AM
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RE: How can we improve our community forums?
Keep in mind that we are trying to be as open minded as possible about this subject. Just because I make a comment about one thing doesn't mean it has to be that way. We are looking to make changes. Just trying to figure out what would work best. ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 09:25 PM
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RE: How can we improve our community forums?
I would have to agree with Karen on this. I've had several posts not approved, yet no reply from Active Modules as to why. Forums in my point of view is a place for collaboration (being social) and a way for problem solving amoung customers. If I ...
by Jeff Blanks in Will's Blog on 07 Dec 2008 09:02 PM
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RE: How can we improve our community forums?
Will - We're in the community management business and we also recommend that all public forums be moderated, but only for those posts that violate posted TOS (off topic, personal attacks, commercial, etc.). Every community needs to set their own ...
by karenlopez in Will's Blog on 07 Dec 2008 08:00 PM
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RE: How can we improve our community forums?
Will, I can totally relate to what you have described, running a forum site for 12 years and being in the IT for an international corporation definably opens your eyes. Finding a balance can be a challenge, however the ultimate goal would be s ...
by Duane in Will's Blog on 07 Dec 2008 06:33 PM
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How can we improve our community forums?
We have been getting a lot of "opinions" lately over how we moderate our forums. Personally, when I need to get support from a vendor I would rather contact them directly than post in public forums. I can tell by looking at tickets and forum parti ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 06:00 PM
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