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RE: How we build our products and how you can help
Oh ok. Did not know that. Sorry.
by Frozen DNN in Will's Blog on 01 Feb 2011 05:47 PM
RE: How we build our products and how you can help
No you aren't. As I've mentioned before, the support forums are moderated for everyone.
by Will Morgenweck in Will's Blog on 01 Feb 2011 05:41 PM
RE: How we build our products and how you can help
I am being moderated again! What did I do?
by Frozen DNN in Will's Blog on 01 Feb 2011 05:37 PM
RE: How we build our products and how you can help
You might want read my latest blog post.
by Will Morgenweck in Will's Blog on 13 Jan 2011 09:37 AM
RE: How we build our products and how you can help
moderated as well, as well as being the proud owner of *many* posts that disappeared into the ether. Sorry if this thread is turning away from the intended direction Will, but there are many frustrated people who just want to help.
by drew curry in Will's Blog on 13 Jan 2011 09:30 AM
RE: How we build our products and how you can help
My next blog post was actually going to be about how we moderate our forums and why. Give me another hour or two and it will be available. Now that blog will be good reading!!! Not to hurt my feeling but I had to copy and paste to quote you ...
by Duane in Will's Blog on 12 Jan 2011 10:12 PM
RE: How we build our products and how you can help
My next blog post was actually going to be about how we moderate our forums and why. Give me another hour or two and it will be available. mmoney and frozen dnn, you shouldn't have any problems posting now.
by Will Morgenweck in Will's Blog on 12 Jan 2011 08:53 PM
RE: How we build our products and how you can help
Yes, I am! And, I am not even a trouble maker. Or am I?
by Frozen DNN in Will's Blog on 12 Jan 2011 08:20 PM
RE: How we build our products and how you can help
I am a member since 2007 and let's see whether I am moderated.
by Frozen DNN in Will's Blog on 12 Jan 2011 08:19 PM
RE: How we build our products and how you can help
While we're on the subject of moderation. I have to ask the question - what sort of things cause a user to be moderated. I'm still at a loss to know why I'm moderated. I've PMed the admin team to clarify this but my question goes unanswered. I must ...
by mmoney in Will's Blog on 12 Jan 2011 08:18 PM
RE: How we build our products and how you can help
Just wanted to throw in that I have been an NTForums / AF for about six years now and I am getting moderated on every post. Sorry Cliff, not sure why you were set to moderated but it has been changed now.
by Will Morgenweck in Will's Blog on 12 Jan 2011 05:45 PM
RE: How we build our products and how you can help
Do you really want to bring this all up again? Not at all. It's a huge waste of time, which is why I didn't bring it back up.
by Will Morgenweck in Will's Blog on 12 Jan 2011 05:44 PM
RE: How we build our products and how you can help
Show me where I said it was a feature. I never once said it was feature, I said it was intended design when using vanity urls and that it would be changed in an upcoming release. Note to self... "Intended Design" != "Feature". OK, my mistake. ...
by NFXBeats in Will's Blog on 12 Jan 2011 05:35 PM
RE: How we build our products and how you can help
Posted By Will Morgenweck on 11 Jan 2011 Customers are trusted by default which means forums aren't moderated for everyone.    Just wanted to throw in that I have been an NTForums / AF for about six years now and I am getting moderate ...
by Cliff Hammock in Will's Blog on 12 Jan 2011 05:35 PM
RE: How we build our products and how you can help
I think you need to open up the community more to show that you are serious about "feedback". I say this as a person who has been (and is of this writing) moderated because of my "feedback". Customers are trusted by default which means forums aren ...
by Will Morgenweck in Will's Blog on 12 Jan 2011 05:23 PM
RE: How we build our products and how you can help
I'm at least one (if not THE one) that accused you of this. I'm not ashamed that I did it either. It's great you are seeking more input from your users. I think it's a great thing. I think you need to open up the community more to show that yo ...
by NFXBeats in Will's Blog on 12 Jan 2011 03:50 PM
RE: How we build our products and how you can help
I was a "lurker" on many forums doing nothing more than absorbing what users were saying. I didn't limit myself to DotNetNuke related forums either. I love that part "lurker"! Describes me too well with how I've been handling my current project, ...
by Jeff Blanks in Will's Blog on 11 Jan 2011 11:26 PM
RE: How we build our products and how you can help
Will, It was interesting to read your approach to building modules and it makes me respect your organization even more. I can tell you without a doubt that your active forum module has helped add a great deal of value to our web site and online co ...
by Clint in Will's Blog on 11 Jan 2011 10:59 PM
How we build our products and how you can help
Recently a customer accused me of building Active Forums, Active Social and Active Purchase to meet our own needs and not the needs of our customers.  I say accused because I took great offense to that comment.  While most people might say ...
by Will Morgenweck in Will's Blog on 11 Jan 2011 10:46 PM
RE: How can we improve our community forums?
I think a pretty good example of how it can be done is http://forum.unity3d.com - that's the support forums of a game engine that I'm using. They started much smaller than they are right now, but right from the start, the developers were very active ...
by Jashan Chittesh in Will's Blog on 11 Dec 2008 09:57 AM
RE: How can we improve our community forums?
I really like the forums and knowledge bases around a product because you are trolling them within seconds of being into a problem and the entire scenario is still frontal lobe. I would say keeping the KB updated and vast, and perhaps having it sear ...
by Will Sugg in Will's Blog on 08 Dec 2008 12:57 PM
RE: How can we improve our community forums?
I have a few ideas. I don't know how your support and forums work because I am not a user of your product. So some of my ideas could be implemented already. Skip then\. 1- Make the support ticket system for paid members only and when a ticket is ...
by Abdu in Will's Blog on 08 Dec 2008 11:40 AM
RE: How can we improve our community forums?
What ends up happening is we are now monitoring two support systems. While I'm not saying this is wrong, but it does double our workload. Some customers will post in the forums and create a ticket. We have to reply to both otherwise it looks to the ...
by Steven Webster in Will's Blog on 08 Dec 2008 07:10 AM
RE: How can we improve our community forums?
Hello, I have come here many times looking for support and the questions seem to go unanswered. The search is my best friend because most problems are something that is overlooked by me and can be easily solved by other members. If you were to ...
by Andy G in Will's Blog on 08 Dec 2008 03:49 AM
RE: How can we improve our community forums?
it seems a lot of queries in the forums are based around the release dates of products. This is obviously due to the fact that you have so many customers eagerly awaiting your new releases. If you could keep us more informed on release dates, it ...
by G.O. in Will's Blog on 08 Dec 2008 03:08 AM
RE: How can we improve our community forums?
Keep in mind that we are trying to be as open minded as possible about this subject. Just because I make a comment about one thing doesn't mean it has to be that way. We are looking to make changes. Just trying to figure out what would work best. ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 09:25 PM
RE: How can we improve our community forums?
I would have to agree with Karen on this. I've had several posts not approved, yet no reply from Active Modules as to why. Forums in my point of view is a place for collaboration (being social) and a way for problem solving amoung customers. If I ...
by Jeff Blanks in Will's Blog on 07 Dec 2008 09:02 PM
RE: How can we improve our community forums?
Will - We're in the community management business and we also recommend that all public forums be moderated, but only for those posts that violate posted TOS (off topic, personal attacks, commercial, etc.). Every community needs to set their own ...
by karenlopez in Will's Blog on 07 Dec 2008 08:00 PM
RE: How can we improve our community forums?
Will, I can totally relate to what you have described, running a forum site for 12 years and being in the IT for an international corporation definably opens your eyes. Finding a balance can be a challenge, however the ultimate goal would be s ...
by Duane in Will's Blog on 07 Dec 2008 06:33 PM
How can we improve our community forums?
We have been getting a lot of "opinions" lately over how we moderate our forums.  Personally, when I need to get support from a vendor I would rather contact them directly than post in public forums.  I can tell by looking at tickets and forum parti ...
by Will Morgenweck in Will's Blog on 07 Dec 2008 06:00 PM
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