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Support Policy and Potential Help Desk Solution

by Beth on 09 Oct 2009 04:08 PM

This week we have some new things to make sure you are updated on.  First, DotNetNuke has released a new version, 5.1.4. 

Secondly, Active Modules will begin implementing a new support policy on November 2nd.  Will wrote about the changes in the Community Forums earlier this week, and more details will be coming soon, but the biggest change is in regards to remote site troubleshooting.  This will no longer be included in product support except in situations where Active Modules’ staff requests the access.  If a customer needs remote access for setup and configuration services, there will be a fee.  If you have a current subscription; however, the changes will not affect you until your renewal.

Lastly, Will posted in the Active Social Community Forums yesterday to gage interest in a help desk/customer support solution that integrates with Active Social.  Although we’ve received some feedback, we would like to hear from more of you.  Please contact us if this is something you would find useful.  We look forward to hearing from you, and hope everyone has a good weekend!


6 Comments for Support Policy and Potential Help Desk Solution

G.O.
G.O.User is Offline
10 Oct 2009 08:26 PM

I'm in for the helpdesk solution !!!
michael mikikian
michael mikikianUser is Offline
12 Oct 2009 01:13 PM

Help desk would be great particularly if Active Social had a new object class for businesses (like groups). This would then enable the use of CRM / Helpdesk support for those Businesses in the "network". In addition, if Active Purchase was also integrated, you could then offer a holistic solution enabling businesses to sell in a community with full CRM and helpdesk support. We are currently trying to develop such a solution for a particular niche using Active Social and other modules. Let me know how this progresses or how we might be better able to collaborate.

- Michael
Adam Jones
Adam JonesUser is Offline
15 Oct 2009 01:43 AM

I am in for the help desk solution also. I like the idea! I also like Michael's take on integrating things for a 1 stop solution. Although this is a great idea, I think if active purchase was able to integrate like it is now, and just create some sort of technique to link the 2, that would work also.
Cliff Hammock
Cliff HammockUser is Online
20 Oct 2009 04:38 PM

Hey Will, you got any blog updates coming out in the near future with some info? Not sure if you are Tweeting much lately. Twitter is having all kinds of issues right now.

Thanks for any updates on AF 5.1 and AS releases that you might have. I am doing all I can to be at OpenForce but won't know until the last minute. Hope to see you there.

Cliff
Herb Benton
Herb BentonUser is Offline
27 Oct 2009 05:16 PM

Beth -

Could you post the link to the help desk/customer support solution you described above?

Thank you,
Herb
Beth
BethUser is Offline
27 Oct 2009 05:32 PM

Herb,

You can find Will's post here: http://www.activemodules.com/Commun...fault.aspx

No specific details have been discussed yet; these posts have simply been to gather information about who might be interested in a help desk/customer support solution.
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