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Support???
Last Post 29 Jul 2008 01:25 PM by Will M. 1 Replies.
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Cynthia ForbushUser is Offline
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29 Jul 2008 12:49 AM  
I just purchased Active Profile today from Snowcovered. Are there any patches yet? I use to be able to log into this site and see the downloads/updates to all the products I have purchased. Why can't I see this any more? I can't find out how to interface it with active forums as your description says it will interface with active forums.

I can't even access the help desk! I need some support please.

Also, I understand after the fact today that there is a new version of active profile coming out at the end of this month. Will I receive an upgrade?

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Will MUser is Offline
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29 Jul 2008 01:25 PM  
I just purchased Active Profile today from Snowcovered. Are there any patches yet?

If you purchased yesterday, then you have the most recent version.

I use to be able to log into this site and see the downloads/updates to all the products I have purchased

You should have access to the Active Profile downloads. You access to Active Forums expired last month.

I can't find out how to interface it with active forums as your description says it will interface with active forums

The answer is in the forums here. I will post the direct link for you shortly.

I can't even access the help desk! I need some support please.

You have taken the correct step by posting in the forums. We do not have a purchase option just for Active Profile and Active Messaging which includes direct help desk support. We plan to have this available later next month.

Also, I understand after the fact today that there is a new version of active profile coming out at the end of this month. Will I receive an upgrade?

I don't know about the end of this month, but it will be right around the time we release Active Forums 4.0. We are going to offer the the next minor update of Active Profile to any MyProfile/Active Profile customer that has purchased within the last year.
Will Morgenweck
Active Modules
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