Thanks for all the feedback on my post, "How can we improve our community forums".  We have already implemented a couple changes. 

Forums are still going to remain moderated, but we have granted Professional and Enterprise customers more privileges to include:
- Trusted status - posts will not require moderation.
- Forum subscriptions
- Edit posts
- Add attachments.

We have also started monitoring the forums the same as we monitor the help desk.  Help Desk requests and the Enterprise Customers forum will still receive priority. 

We are also trying to keep customers better informed once they create a help desk ticket.  For instance, when you create a ticket you will always get an automated response back.  In most cases we will send you an actual reply in less than 15 minutes.  If we can't because we need more time to research your issue, we will let you know. 

We still have more changes/improvements to make, but wanted everyone to know that we are listening and taking action.

Thanks,
Will